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Keywords: Retail logistics
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Journal Articles
Journal Articles
International Journal of Physical Distribution & Logistics Management (2021) 51 (1): 48–75.
Published: 09 September 2020
... and developing aligned configurations. This study is original in the way it provides in-depth, case study findings about contextual factors and their influence on omnichannel warehouse configuration. Omnichannel Retail logistics Warehousing Material handling Configuration Contextual factors...
Journal Articles
International Journal of Physical Distribution & Logistics Management (2018) 48 (4): 415–438.
Published: 22 January 2018
... warehousing, picking, internal transportation and last-mile delivery systems. The aim of the paper is to analyze which logistics networks are used to serve customers with grocery across channels. In the following section, we provide the context of our scope of investigation into grocery retail logistics...
Journal Articles
International Journal of Physical Distribution & Logistics Management (2016) 46 (6-7): 634–658.
Published: 04 July 2016
... a general model consisting of process management, physical networks, organisational integration between functions, suppliers and customers, and management reporting and control. Retail Food waste Case study research Instore logistics Retail logistics Wholesale Retailing is an important...
Journal Articles
International Journal of Physical Distribution & Logistics Management (2016) 46 (6-7): 562–583.
Published: 04 July 2016
... store and direct-to-customer channels. Focussing on a logistical perspective, a distinction must be made between three basic channel strategies (see Figure 1): Multi-channel Omni-channel Fulfilment Retail logistics Warehouse operations There is an increasing overlap of online...
Journal Articles
International Journal of Physical Distribution & Logistics Management (2016) 46 (6-7): 659–680.
Published: 04 July 2016
... representative of the e-retailers it is inevitable that customers expect the e-retailer to resolve delivery queries, including on social media platforms. The purpose of this paper is to investigate the effectiveness of e-retailerslogistics-related customer service interactions on Twitter with a view towards...

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