... Limited 2025 Emerald Publishing Limited Licensed re-use rights only Vignette Scenario-based experimental design Retail supply chain Consumer-centricity Technology The retail supply chain landscape is undergoing unprecedented transformation, primarily driven by technological...

... empirical analysis represents a practical rich context that makes the scope for transferability of findings learned from this article substantial. However, for the generalisability of the findings, larger datasets in the retail supply chain would be interesting to consider Yassine Benrqya can...

... that occur at the technology’s post-adoption phases in retail supply chain (RSC) organizations. Design/methodology/approach The authors follow a grounded theory approach for theory building based on interviews with senior managers of 15 organizations positioned across multiple echelons in the RSC...