... retailers. Depth interviews are a powerful and revealing method for gaining a deeper understanding of a participant's experience with a phenomenon. The depth interviews were initiated with a grand tour technique (McCracken, 1988 ; Spradley, 1979) and designed to be open‐ended. Managers were simply asked...

... capabilities can enable retailers to enhance their return policies and improve their overall cost position. This paper aims to address these issues. Design/methodology/approach Based on a survey of 295 retailers, this paper evaluates the influence of customer and retailer related antecedents of reverse...

...George Deitz; John Hansen; R. Glenn Richey, Jr Purpose Over the past decade, channels researchers have devoted considerable attention to a potential shift in the balance of power in retailer‐manufacturer relationships. At the same time, a burgeoning body of supply chain research, largely...

...Britta Gammelgaard; Remko van Hoek; Chee Yew Wong; John Johansen Purpose Just‐in‐time (JIT) retailers replenish continuously according to the consumer demand. Under unpredictable and seasonal consumer demand, it is essential to coordinate planning and responsiveness with the manufacturers...