...Sebastian Brockhaus; Daniel Taylor; A. Michael Knemeyer; Paul R. Murphy Purpose This research explores the concept of omnichannel fulfillment steering (OFS) and demonstrates how retailers can influence a consumer’s fulfillment decisions through commonly used financial incentives such as discounts...

...Julian Best; Christoph H. Glock; Eric H. Grosse; Yacine Rekik; Aris Syntetos Purpose Ensuring high on-shelf availability at low inventory costs remains an important challenge in retailing. Inaccurate inventory records, i.e. discrepancies between the stock records displayed in the inventory system...

... Limited Licensed re-use rights only Given the progressive growth of e-commerce sales and the rising interest in omni-channel (OC) retailing amongst academics and practitioners, the purpose of this paper is to provide an up-to-date literature review on the logistics involved when moving towards...

...Erdem Galipoglu; Herbert Kotzab; Christoph Teller; Isik Özge Yumurtaci Hüseyinoglu; Jens Pöppelbuß Looking into the relevant sources on omni-channel retailing, management and/or distribution, we found that – in order to offer a comprehensive understanding of the research phenomenon – it would...

...Michael Bernon; John Upperton; Marko Bastl; John Cullen Purpose – The purpose of this paper is to empirically explore supply chain integration (SCI) enabling practices, their benefits and barriers in a retail product returns process context. Design/methodology/approach – The study adopts...

...Joachim C.F. Ehrenthal; Wolfgang Stölzle Purpose The purpose of this paper is to increase our understanding of the causes for stockouts in retailing. Design/methodology/approach Mixed methods study, using instore observations, interviews with key informants in consumer goods and retailing...

...Younes Ettouzani; Nicola Yates; Carlos Mena Purpose The purpose of this paper is to present an investigation into the causes of promotional on‐shelf‐availability (on‐shelf‐availability) shortfalls in retailing. Design/methodology/approach The research follows a multiple‐case study research...

...Yuan Xing; David B. Grant; Alan C. McKinnon; John Fernie Purpose Many traditional retailers use the internet as a complementary business channel while “pure player” retailers only sell products via the internet. The question of who is better at offering electronic physical distribution service...

...) in 2007 and 2008, along with financial reports, project presentations and newspaper excerpts. The Swiss LSP distributes over 300 different consumer goods of Procter & Gamble (P&G), manufactured in Germany and other EU‐countries, to small and medium‐sized retailers in Switzerland, like Volg...

... to case pack quantity's dichotomous impact on the retail shelf replenishment process and subsequent impact on market share depending on product rate‐of‐sale (ROS). Design/methodology/approach The study empirically tests the case pack quantity phenomenon using monthly in‐store data collected over a two...

...Timothy L. Urban Acknowledges that the effect of displayed inventory on retail sales is widely recognized in the logistics, marketing and operations management literature and has been empirically verified. However, neither the marketing literature (shelf‐space allocation models) nor the operations...

...Herbert Kotzab; Maria Madlberger The management of electronic retail channels is not limited to virtual companies only. Also store‐based (stationary) retailers are expected to set up electronic distribution channels. This paper discusses the occurrence of such channels from a European perspective...

...Chris Dubelaar; Garland Chow; Paul D. Larson Effective inventory management is critical to retailing success. Surprisingly, there is little published empirical research examining relationships between retail inventory, sales and customer service. Based on a survey of 101 chain store units...

...Hamish McMichael; David Mackay; Graeme Altmann The principal objective of this study is to understand the impact that the adoption of quick response (QR) has had on manufacturing firms in the retail supply chain. The adoption of QR by six organisations within the Victorian textile clothing...

...John B. Westwood Describes a common retailing problem, particularly in fashion markets, of stock transfers between a given set of branches. Stock is required in those outlets where demand is likely to be high, but the number of physical transfers in a given time period must be within...

... Discusses retailing in the light of new technology. The section is broken down into four topics: Overcoming the hurdles in global retailing; Radical Internet stirs up retailing; Banking on the Internet; Southwest Airlines’ home gate. The growth of interactive media and interactive marketing...

... companies battle for new ground; and a guide through the maze); retailing and distribution in the digital era (The business case for electronic commerce; superdistribution spells major changes; VF Corp. sews up software operation; IBM seeks to harness digital revolution; Egghead’s bold move to a Web‐based...

...Robert F. Lusch; Stephen L. Vargo Globally a new wave of retailers are threatening the viability of many wholesalers, especially smaller more vulnerable wholesale distributors, as these new wave retailers aggressively compete for the business customer. To better understand this new form...

...Paul Freathy; Frank O’Connell Airport retailing is an under‐researched area of study. It is also a sector displaying significant year‐on‐year growth. This paper examines the structure of the supply chain within airport retailing and the main factors that differentiate it from its downtown...

... effect” of distorted information and a case study of Tektronix; logistics in retailing, including direct mail in Japan, home shopping and distribution networks; and applications of the Internet in the logistics field, focusing on “knowledge logistics” (electronic publishing). Concludes with a summary...