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Keywords: Returns fraud
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Journal Articles
International Journal of Physical Distribution & Logistics Management (2024) 54 (10): 969–1001.
Published: 24 September 2024
... by embedded perspectives within the company (supply side) rather than consumer-based assessments of their effectiveness (demand side). This study aims to understand how customers evaluate counter-fraud measures on opportunistic returns fraud in the UK. Based on the fraud triangle and the theory of planned...
