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Keywords: SERVQUAL logistics
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Journal Articles
International Journal of Physical Distribution & Logistics Management (2024) 54 (7-8): 755–774.
Published: 08 May 2024
...) framework. Design/methodology/approach Using a sample of 244 Italian firms, this study estimates the probability distributions associated with both DT and SERVQUAL logistics, as well as their interrelationships. Additionally, BN technique enables the application of ML techniques to uncover hidden...
Includes: Supplementary data
