...Shilpi Saxena; Vaibhav Chawla; Richa Agrawal Purpose This study aims (1) to identify which benefit and cost dimensions of an e-tailer’s return policy promises and constraints are perceived as important for superior return service delivery and (2) to determine different consumer segments based...

... is adopted to assess the influence of a security capability in the LSP selection process. This study represents the first use of this method in supply chain management and logistics research. Cluster analysis is also performed to uncover specific buyer segments along with traditional regression-based...