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Keywords: Self-service technology
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Journal Articles
International Journal of Physical Distribution & Logistics Management (2025) 55 (8): 841–868.
Published: 04 September 2025
...Xueqin Wang; Bohao Ma; Yiik Diew Wong; Kum Fai Yuen Purpose The contemporary logistics context has been altered by technology. Empowered by self-service technologies and the recent rise of crowd-sourced platforms, end consumers have started to assume more productive roles. Thus, we aim...
Journal Articles
International Journal of Physical Distribution & Logistics Management (2019) 49 (2): 217–238.
Published: 31 December 2018
... a utility-creation perspective to an experience-creation perspective has been advocated. Co-creation Self-service technology Consumer participation Last mile Cognitions and affects Consumer logistics Self-collection service Kum Fai Yuen can be contacted at: yuenkf@cau.ac.kr 18...
