...Hannu Yrjo¨la¨ Electronic grocery shopping (EGS) with direct home delivery is gradually becoming an option for busy families. The early EGS operators offer service built on top of the traditional grocery shop and the Internet is only used as a communication tool to transmit the customer order...

... and identified four potential receiving concepts for electronic grocery shopping: 1. (1) Pick‐up by the customer: customers pick up groceries from the local supermarket or a warehouse. 2. (2) Shared reception boxes: there is a shared pick‐up point near the consumer. 3. (3) Own reception box...