... provides empirical evidence on associations between use of BORIS and e-retailer performance, while also exploring interactions with same-channel free return shipping policies and two promotion tactics (i.e. social media use, sponsored search). Design/methodology/approach Using annual data (2013–2019...

...Ivan Russo; Andrea S. Patrucco; Matthias Klumpp; Daniel Stanton Purpose This perspective paper examines the evolving role of social media in academic publishing, particularly within the supply chain management (SCM) field. It aims to explore how academic journals can leverage social media...

... representative of the e-retailers it is inevitable that customers expect the e-retailer to resolve delivery queries, including on social media platforms. The purpose of this paper is to investigate the effectiveness of e-retailers’ logistics-related customer service interactions on Twitter with a view towards...

...Dr Michael Harvey; Dr Timothy Kiessling; Ron Fisher; Ruth McPhail; Emily You; Maria Ash Purpose – The purpose of the paper is to investigate if, and to what degree, social media are used for the recruitment of global supply chain managers. Design/methodology/approach – This is a conceptual...