... to conceptualise and validate the technology-empowered productive logistics roles of consumers, focusing on the role structure and defining dimensions. Design/methodology/approach A conceptual typology of productive roles is proposed by incorporating the sociological view of consumption work into the service...

... participated in this exploratory study. Face-to-face interviews with managers were the primary source for data collection. The heterogeneity of the sample enabled the authors to build a typology of logistics networks in grocery retailing on multiple channels and to understand the advantages of different...