A state government which costs less and achieves results

Three years ago, a small group of Connecticut state agency leaders got excited about the possibility of reinventing government in the image of businesses which were pursuing quality management. The leadership of these agencies believed that the existing pressures of the time demanded changes in the way government does business. A crippling recession, a budget deficit, threatened lay‐offs of state employees, and increasingly higher customer expectations called for radical change, and a number of agencies rose to the challenge.