The digital sustainable maturity (DSM) is an important component of organizational performance. However, it is a scarce concept and lacks measurement models. Hence, this article aims to develop and validate a conceptual model to measure DSM in supply chains.
The DSM dimensions were identified through a literature review, and their relevance was assessed using the fuzzy Delphi method (FDM). FDM combines qualitative evaluation (Delphi) with quantitative analysis (fuzzy logic) to reduce the uncertainty of expert judgments. In this process, 27 experts were consulted. The results were then used to develop a maturity grid for the domain under study.
The results indicated that, among the 33 dimensions extracted from literature, five were considered irrelevant for the model, resulting in 28 dimensions grouped into five macro-dimensions: digital, sustainable, organizational, supply chain and external. Based on these results, the proposed maturity grid comprised the selected dimensions, grouped into the macro-dimensions above, and structured across a six-level maturity scale. This model provides a comprehensive evaluation, considering the company’s internal and external aspects and positioning relative to other supply chain members.
The study enables organizations to assess their maturity level and identify pathways for enhancing performance and competitiveness.
The study’s novelty lies in presenting a new conceptual maturity model for DSM, a domain that has been scarcely explored in the literature.
