Web 2.0 – angel or devil?
Article Type: News From: International Journal of Productivity and Performance Management, Volume 58, Issue 7
Advocates claim that Web 2.0 platforms, such as wikis and social networking,boost staff productivity by harnessing collective intelligence and fostering innovation, which in turn can improve the customer experience.
The British government does not seem to agree. Figures released under the UK Freedom of Information Act revealed that British government departments have disciplined hundreds of employees for using Facebook and similar sites at work. In the period from 2005 to 2007, 132 British government bureaucrats had been sacked, 41 had been forced to resign, 868 had received formal warnings and 686 had been demoted or punished – all for the same crime: logging on to social networking sites at work.
