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Examines the design of jobs at the micro‐structure or individual level of the organization. Reviews the drawbacks of the scientific management approach to micro‐level job design. Argues that at the level of the individual, managers should be attempting to create a role for each individual that offers a suitable reward in terms of the level of satisfaction perceived to be accrued from taking that role. Advocates the design of work groups as a means of engendering quality and productivity.
Keywords:
Individual behaviour,
Job design,
Productivity,
Scientific management,
TQM,
Work groups,
Work study
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© MCB UP Limited
1993
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