Managerial Incentives – A Case Study

The client was a large laundry or, to give it its proper name, linen service. It catered mainly for hospitals and hotels and the average monthly load handled was 180,755kg. There were three separate lines of washing‐machines, hydro‐extractors and tumble‐driers and, at the commencement of the study, the average machine utilizations of all lines were:Washing machines: 64 per cent; Hydro extractors: 63 per cent; Tumble‐driers: 42 per cent.