Reinforcement of core values: a case study at a medium sized electronics manufacturing plant

Non‐financial rewards are often under‐utilised as motivators. Case study illustrates the links between culture and reward systems and shows that the introduction of non‐financial rewards, with appropriate training for supervisors can have a significant effect on performance. Considers the nature of financial and non‐financial rewards. Reports on a study based in a US manufacturing facility. Concludes that training has a major role to play in enabling supervisors to better manage their work teams through positive reinforcement.