ISO 9000 is now a widespread quality management practice in Hong Kong manufacturing industries. There is a pressing need to investigate the critical success factors that can help those ISO 9000 registered companies to plan for the continuous maintenance and improvement of their quality systems. With this in mind, the authors have recently conducted a study to identify the critical issues of ISO 9000 maintenance in the Hong Kong electronics manufacturing industry. This paper presents the critical maintenance issues identified during the course of this study, which could facilitate the manufacturers in maintaining their ISO 9000 quality systems. The findings will be of use to the Hong Kong electronics manufacturing industry and will provide a good reference to other industries and other countries as well.
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Research Article|
June 01 2000
The critical maintenance issues of the ISO 9000 system: Hong Kong manufacturing industries’ perspective Available to Purchase
Kwai‐Sang Chin;
Kwai‐Sang Chin
Kwai‐Sang Chin is based at the Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Hong Kong.
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Gary K.K. Poon;
Gary K.K. Poon
Gary K.K. Poon is based at the Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Hong Kong.
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Kit‐Fai Pun
Kit‐Fai Pun
Kit‐Fai Pun is based at the Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Hong Kong.
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Publisher: Emerald Publishing
Online ISSN: 1758-7190
Print ISSN: 0043-8022
© MCB UP Limited
2000
Work Study (2000) 49 (3): 89–99.
Citation
Chin K, Poon GK, Pun K (2000), "The critical maintenance issues of the ISO 9000 system: Hong Kong manufacturing industries’ perspective". Work Study, Vol. 49 No. 3 pp. 89–99, doi: https://doi.org/10.1108/00438020010318064
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