Performance measurement for supply chains in the Industry 4.0 era: a balanced scorecard approach Available to Purchase

Guilherme Francisco Frederico is a professor of supply chain management – SCM at Federal University of Paraná – UFPR – School of Management, Brazil. He is also professor and researcher at information management department on MSc and PhD programmes. He has been working in collaboration with the Centre for Supply Chain Management at University of Derby – UK as visiting research professor. His research interests and expertise are related to maturity management, performance measurement, knowledge management, project management and Industry 4.0 on supply chains. He has previous industrial experience having worked for more than 10 years in global companies on strategic positions of SCM.

Jose Arturo Garza-Reyes is a professor of operations management and head of the Centre for Supply Chain Improvement at the University of Derby, UK. He is actively involved in industrial projects where he combines his knowledge, expertise and industrial experience in operations management to help organisations achieve excellence in their internal functions and supply chains. He has also led and managed international research projects funded by the British Academy, British Council, European Union and Mexico's National Council of Science and Technology (CONACYT). As a leading academic, he has published over 100 articles in leading scientific journals, international conferences and five books. Areas of expertise and interest for Professor Garza-Reyes include general aspects of operations and manufacturing management, business excellence, quality improvement and performance measurement.

Anil Kumar is a postdoctoral researcher in area of decision sciences at Centre for Supply Chain Improvement, University of Derby, United Kingdom (UK). For the last eight years, he has been associated with teaching and research. He has contributed over 40+ research papers in international referred and national journals and conferences at international and national level. His areas of research are as follows: sustainability, green/sustainable supply chain management, customer retention, green purchasing behaviour, sustainable procurement, sustainable development, circular economy, Industry 4.0, performance measurement, human capital in supply chain and operations etc.

Vikas Kumar is a professor of operations and supply chain management and director of research at Bristol Business School, University of the West of England (UWE), UK. He holds a PhD degree in management studies from Exeter Business School, UK and a Bachelor of Technology (first class distinction) degree in metallurgy and material science engineering from NIFFT, India. He has published more than 170 articles in leading international journals and international conferences including the International Journal of Production Research, Supply Chain Management: an International Journal, Expert System with Applications, Computers and Industrial Engineering and Production Planning and Control. He serves on the editorial board of a number of international journals including International Journal of Services, Economics and Management, International Journal of Manufacturing Systems and International Journal of Lean Enterprise Research. He has successfully secured funding in the excess of £1 mn from various research agencies such as EPSRC, Innovate UK, British Academy, Newton Fund and British Council. His current research interests include sustainability, circular economy, food supply chains, operational excellence and Industry 4.0.