Key activity indicators: critical review and proposal of implementation criteria

Sebastiano Di Luozzo is currently a PhD student in the Department of Enterprise Engineering, University of Rome “Tor Vergata”, Italy, where he also received his master’s degree in industrial and manufacturing engineering. His research interests focus on the role of the human factor in Operations and Supply Chain Management and on the development of Performance Measurement and Management systems.

Richard Keegan is Adjunct Associate Professor at the Business School at Trinity College Dublin, Visiting Associate Professor at the University of Northern Iowa and Guest Lecturer at the Technical University of Berlin. He acts as the advisor to the World Class Activities of the EU-Japan Center for Industrial Co-Operation, a role he has held for nearly 20 years. He writes on business improvement, typically around the areas of World Class Business, Lean and Benchmarking.

Roberto Liolli works as a consultant in an Italian consulting firm. He received his master’s degree in industrial and manufacturing engineering at the University of Rome “Tor Vergata”, Italy.

Massimiliano Maria Schiraldi is Associate Professor in Industrial Systems Engineering at “Tor Vergata” University of Rome in Italy and teaches in the School of Engineering since 2000. Guest Professor at the Guizhou University of Finance and Economics in China, Visiting International Fellow at the University of Essex in UK, member of the Advisory Board of the Professional Doctorate in Engineering at the University of Limerick in Ireland, he has published more than 100 scientific contributions on Operations and Supply Chain Management themes.