An exploratory study of critical success factors in Lean Six Sigma 4.0 implementation: the people, processes and technology perspective through DEMATEL-ISM approach

G. Citybabu is a PhD candidate in the Department of Management Studies, National Institute of Technology Tiruchirappalli, India. He was a Teaching Fellow in the Department of Industrial Engineering, College of Engineering Guindy, Anna University, Chennai, India. He holds a Master of Engineering in Industrial Engineering from the Department of Industrial Engineering in Sri Balaji Chockalingam College of Engineering, Arani, Anna University, India. He worked as a Facilitator/Course Instructor at SIEMENS Lab in the University College of Engineering, Kanchipuram. He worked as a Quality Engineer in the Zero Tolerance Private Limited, Chennai. He obtained his Bachelor’s degree in Mechanical Engineering from the University College of Engineering Kancheepuram, Anna University, India. His current research interests are in the field of Lean Six Sigma, Industry 4.0 and Sustainability and Design of Experiments.

Dr S. Yamini is a faculty member in the Department of Management Studies, National Institute of Technology Tiruchirappalli. She was a faculty at Indian Institute of Management Tiruchirappalli for 3 years before joining NIT Trichy. Yamini holds a Ph.D. and a M.S. (by research) degree from the Department of Management Studies, Indian Institute of Technology Madras. She obtained her bachelor’s degree in Industrial Engineering from the College of Engineering Guindy, Anna University, Chennai. She has publications in reputed International journals and has presented her research papers in various leading international conferences of repute. She received the Highly Commended Award in the “Operations and Production Management” category at the 2018 Outstanding Doctoral Research Awards by Emerald publishers and European Foundation for Management Development (EFMD). She has received the “Emerging Economies Doctoral Student Award” from the Production and Operations Management Society, USA and the EthOR Award 2013 by the EURO Working Group on Ethics and OR. She has also received many Best Research Paper Awards in various International Conferences, including a Highly Commended Paper Award by Emerald Publishers. She is a member of the Production and Operations Management Society (USA) and the EURO Working Group on Ethics and OR. She is a lifetime member of the Society of Operations Management (SOM) and the Operational Research Society of India (ORSI).