This study aims to explore the factors influencing the maturity of enterprise Performance Measurement and Management (PMM) systems in today’s contemporary business environment. The key questions are: What are state-of-the-art PMM systems for organizations? How are existing PMM systems evolving and maturing in the contemporary business landscape? What is the research agenda for developing a holistic framework of PMM for businesses operating in the contemporary business landscape?
This study employs a systematic literature review to dissect the evolution of PMM literature and examine the dynamics of PMM maturity models amidst emerging business trends. The methodology integrates descriptive and bibliographic analyses along with a focused review of selected papers, extracting key themes and chronological developments that address the interplay between PMM systems and the shifting business environment. The principal limitation of the paper is that it covers a broad literature base with a focus on PMM maturity and trends impacting PMM.
This study identifies emerging trends in the business landscape and pinpoints research gaps critical for advancing PMM maturity through a systems-based approach. It emphasizes the complexities of implementing PMM in dynamic environments and outlines a focused agenda to tackle these challenges effectively.
The paper’s significant contribution lies in its holistic examination of PMM systems and the proposal of a comprehensive research framework integrating current business challenges and trends to enhance PMM systems' maturity, delivering critical insights for both researchers and practitioners.
