Creeping costs

Creeping costs

Recently, the organisation was persuaded – against my wishes – to invest in a new piece of software. The functionality was right and the price was attractive. However, since we have been using the software, there have been some version/price changes which make it look somewhat less attractive, and the users are suggesting that the software really needs an administrator to support it– and perhaps some more training, and perhaps additional technical support. It is too easy to say "I told you so" but I do wish my organisation– and I suspect quite a few others – would pay more attention to life-cycle costing. Buying software is always (relatively) cheap. Supporting it rarely is!