...Jiju Antony; Alejandro Balbontin; Tolga Taner Continuous improvement of product, process and service quality is important for today’s organisations to remain competitive in global marketplaces. Statistical process control (SPC) is an important and powerful technique for the continuous improvement...

... Planning Continuous improvement Kaizen For the last two decades, total quality management (TQM) has been seen as a source of competitive advantage: consequently, many organizations, across all industrial sectors, have launched (or attempted to launch) programs to implement TQM. However...