... as a catalyst for, this change. © MCB UP Limited 2000 Electronic data interchange Technology Organizational change Productivity Electronic or e‐commerce is simply “the conduct of business transactions using electronic media and communication”. It is characterised by: It is arguable...

... specialization Autonomous work groups BPR Organizational change Learning organizations Task groups are (semi‐)autonomous working groups, given responsibility for a particular set of activities and the planning and quality assurance processes that go with them. They are commonly used to assist...

... is the percentage of managers rating the listed measures as “highly important”: Customer satisfaction – 93 per cent Productivity – 83 per cent Product/process quality – 81 per cent. © MCB UP Limited 1999 Performance measurement Problem solving Organizational change Globalization...