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Keywords: Artificial intelligence (AI)
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Journal Articles
International Journal of Productivity and Performance Management (2026) 75 (4): 1049–1071.
Published: 09 December 2025
...Abdulnasser Alkaabi; Fauzia Jabeen; Anand Dwivedi; Saju Jose Purpose To investigate the complexities and benefits of artificial intelligence (AI) to ensure its proper adoption in the service industry, especially among front-line employees. The study explores public sector employees' perceptions...
