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Keywords: Business process outsourcing
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Journal Articles
International Journal of Productivity and Performance Management (2022) 71 (8): 3826–3848.
Published: 08 June 2021
... line, etc (Pham and Wani, 1997 and Bag et al., 2012). Business process outsourcing (BPO) involves the externalizing of one or more processes or activities of an organization. The BPO industry is also known as the information technology-enabled service (ITeS) industry. Globalization...
