... is to investigate the main organizational factors that contribute to the successful implementation of business process reengineering (BPR) in the Egyptian banking sector. These factors include management commitment, information technology (IT) infrastructure, people management, change readiness, centralization...

...M.F.F. Fasna; Sachie Gunatilake Purpose The purpose of this paper is to analyse the business process reengineering (BPR) implementation process adopted by organisations grounded in the actual project-level realities. The findings are used to propose a BPR implementation process that can be adopted...

... the concepts behind CCBP and describes the key organisational changes that are needed to underpin CCBP. Customer relations Business policy Business process reengineering The last decade has seen a rise in activity which goes under the banner of “customer relationship management” (CRM...