...Érico Daniel Ricardi Guerreiro; Reginaldo Fidelis; Rafael Henrique Palma Lima Purpose A quantitative theoretical model is proposed to measure how productivity performance can be affected by strategic decisions related to specific competitive priorities. Design/methodology/approach This study...

... on capabilities development with a main focus on the resource-based view (RBV) approach. A conceptual framework based on the competitive priorities is therefore proposed to represent the operations strategy in the view of the frontier techniques. The value lies in defining performance measures which...

... applicable to both sectors (services and manufacturing), as the number and the nature of its dimensions seems to be independent of the type of sector examined. Manufacturing Economic crisis Company performance Service Competitive priorities The business environment has long been identified...