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Keywords: Consumer attitudes
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Journal Articles
Work Study (1993) 42 (1): 10–11.
Published: 01 January 1993
... that the successful organization can identify changes in customers′perceptions. Consumer attitudes Customer care Customer service Perceptions TQ Customer Care Programmes Shirley Daniels No one working in the management services field can fail to be aware of the "quality movement" the phrase "total quality...
