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Keywords: Control chart pattern recognition
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Journal Articles
International Journal of Productivity and Performance Management (2022) 71 (8): 3826–3848.
Published: 08 June 2021
...Boby John Purpose The purpose of this paper is to develop a control chart pattern recognition methodology for monitoring the weekly customer complaints of outsourced information technology-enabled service (ITeS) processes. Design/methodology/approach A two-step methodology is used to classify...
