... only QFD TOPSIS SAW Customer requirements Technical attributes In product development process, a number of tools and technique have been used to get the most effective product for satisfying the customer needs. Quality function deployment (QFD) is also born in the same manner...

... requirements, and thereby delights them. Such customer requirements thus, form the very premise for TQM. So it is important not only to identify the numerous and varied customers of the educational system, but also to identify their requirements and satisfy them. The importance/degree assigned...

... function deployment Customer requirements Design of work The Indian educational system is has been subjected to fast, radical and even revolutionary change over recent years. Indeed, this change is still in progress. It is parallel to, and significantly impacted by, the general changes to global...

.... The organization must identify those changes and change with them ‐ the alternative is failure! © MCB UP Limited 1996 Customer care Customer requirements Internal markets Quality Responsibility Service industries The “quality movement” has been characterized by two types of, what...