Keywords: Customer voice
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Journal Articles
International Journal of Productivity and Performance Management (2014) 63 (5): 665–674.
Published: 03 June 2014
... to be less internally cost focused, more holistic with a focus on customer voice. The project was deemed a success by the company, with careful management of the segregation of waste and in collaboration with an external recycling organisation not only was the target of zero landfill achieved but also...

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