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Keywords: Delivery problems
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Journal Articles
International Journal of Productivity and Performance Management (2023) 72 (5): 1286–1303.
Published: 11 November 2021
... 06 09 2021 21 10 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Service failure Delivery problems Service recovery Future intentions Online retail Supply chain management Among the many e-commerce businesses, business...
