... competencies required for the delivery of service. Design/methodology/approach The study adopted multiple methods that included the Delphi method as well for competency identification. Appropriate factor analyses are conducted to confirm the construct validity and to determine the underlying structure...

... to the implementation of such systems. Moreover, it provides a better understanding for the adoption of such systems through investigating the availability of such factors in Bahraini organisations. Design/methodology/approach A Delphi method was utilised relying on a panel of 67 BSC experts from 34 Bahraini...

...Anna Baines Examines a number of forecasting techniques used by managers to control operations, emphasising especially the potential dangers of subjective forecasting. Discusses qualitative analysis, in particular the commonly used Delphi method. Considers forecasting performed bymeans...