... outcomes. The present work advances prior literature by analyzing efficiency and effectiveness of selected Indian banks from 2005–06 to 2019–20. Design/methodology/approach The non-parametric Data Envelopment Analysis is applied owing to its methodological simplicity and its ability to handle multiple...

...Nguyen Hai Ngan Tran; Carla Alexandra da Encarnação Filipe Amado; Sérgio Pereira dos Santos; Rajinder Dass Purpose Franchising programmes in higher education institutions (HEIs) face critical challenges in optimising resource use, enhancing productivity and ensuring effectiveness across...

... Quantitative research approach was used in the scale development process. First, the logistical performance literature was analyzed in detail, and it was evaluated that the logistics performance consists mainly of logistics efficiency, logistics differentiation, logistics agility and logistics effectiveness...

...Alain Neher; Jane Maley Purpose The purpose of this paper is to explore the role of managerial values in improving the effectiveness of employee performance management (EPM). Design/methodology/approach The research has been conducted as a conceptual study, in which EPM criteria are compared...

...Matloub Hussain; Fatima Al Hammadi; Dotun Adebanjo Purpose The purpose of this paper is to explore the adoption of practices and investigating of commonalities/intensities between the factors for measuring organizational effectiveness (OE) across healthcare supply chains in the United Arab...

... Education (TAFE) institutes. The TAFE institutes in Australia are large, public VET providers, generally funded and managed by state government. Measuring the efficiency and effectiveness of TAFE institutes is of great interest to policy makers, regulators, consumers and to the institutions themselves...

...Kevin Baird Purpose The purpose of this paper is to examine how the characteristics of strategic performance measurement systems (SPMSs) influence the effectiveness of such systems. Specifically, the study examines the association between the following three strategic performance measurement...

...Outi Simonen; Elina Viitanen; Marja Blom Purpose The aim of this study is to produce information concerning factors which may hamper or promote the use of effectiveness data in secondary health care middle and upper management. Additionally, the study aims to acquire knowledge of the ways in which...

...Outi Simonen; Marja Blom; Elina Viitanen Purpose The purpose of this paper is to map out managers' understanding of effectiveness and to assess the application of knowledge of effectiveness in secondary healthcare management. Additionally, the study aims to assess the present situation...

...Farhad Anvari; Rodger Edwards Purpose The steel industry is a capital‐intensive industry and equipment utilisation as effectively as possible is of high priority. One of the key difficulties in the steel industry is the need to synchronise several processes to create a flow through every machine...

...Brown Seely; John Seely Brown; Paul Duguid © MCB UP Limited 2000 --> Information technology Communication Effectiveness Brown Seely, John Seely Brown and Paul DuguidHarvard Business School PressISBN: 0875847625$25.95 They go on to cast their gaze on the many...

... Paul Gamble, Merlin Stone and Neil WoodcockKogan Page£24.95ISBN:0 7494 3087 7 Keywords: Marketing, Relationship marketing, Effectiveness The concept of "customer relationship marketing" (CRM) has become "the next big thing". However, the hype (mainly from those wanting to sell...