...Deneise Dadd; Matthew Hinton Purpose This study aims to investigate the growing use of financial metrics (such as return on investment [ROI]) to measure performance and evaluate human capital (HC) investments. Design/methodology/approach The research employed an embedded case study approach...

...Bhaskar B. Gardas; Rakesh D. Raut; Balkrishna E. Narkhede Purpose The purpose of this paper is to identify and model the evaluation criteria for the selection of third-party logistics service provider (3PLSP) by an interpretive structural modelling (ISM) approach in the pharmaceutical sector...

...Max Moullin Purpose The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts and extends the balanced scorecard to suit the culture and values of the public and voluntary...

...William Wrennall Evaluation of options as a precursor to selection of a preferred option is a desirable means of guiding decisions makers. Work study staff can gain acceptance and ownership of the improvements they design by generating options and guiding colleagues and customers through...

... of the mission statement, and offers a means of testing the efficacy of a mission statement. © MCB UP Limited 1992 Evaluation Management techniques Objectives Organizational philosophy Productivity ESTABLISHING A PRODUCTIVITY MISSION Ken Gregson Implementing a productivity improvement programme...