... to measure DSM in supply chains. Design/methodology/approach The DSM dimensions were identified through a literature review, and their relevance was assessed using the fuzzy Delphi method (FDM). FDM combines qualitative evaluation (Delphi) with quantitative analysis (fuzzy logic) to reduce...

... criteria by questionnaires of Fuzzy Delphi Method. Then, interpretative structural modeling was applied to identify the interrelations between the perspectives and between the criteria. Findings The framework includes four perspectives, financial; service SC operations; stakeholders’ satisfaction...