... data whilst the rest of qualitative information is available from narratives in the annual reports. The study takes liquidity, board strength, extent of stakeholder presentation on board and government’s involvement in pricing as proxy variables for resource-based agency, stakeholder and public choice...

... Performance management Behaviour Government The Netherlands In order to make a performance management system successful, i.e. it is regularly used by managers and results in improved organisational performance (Moriarty and Kennedy, 2002 ; Propper and Wilson, 2003 ; Said et al., 2003...

... as priorities for action; and reflects on more recent developments and the prospects for the success of the change programme. A key feature which characterises elected, government organisations is the relationship between elected people and senior unelected officials. The paper reports exploratory research...

... Government e-fficiency Indeed, the Department of Social Security (DSS) cites the three most crucial factors to achieving government modernisation as: business strategy and planning; business process re-engineering (BPR) and the management of business change. Customer facing processes...

... that reform is not a process that is based on reasoning and objective and rational analysis. In democratic and open societies government reform has to do first with the forging of a new popular consensus on national or governmental objectives. Thus, introducing administrative reforms and planning the phases...

...Nancy L. Hadley Three years ago, a small group of Connecticut state agency leaders got excited about the possibility of reinventing government in the image of businesses which were pursuing quality management. The leadership of these agencies believed that the existing pressures of the time...