... The study was restricted to a single region of Greece and a single sector, food and beverage industry. This study may provide key insight for managers to understand and appropriately evaluate motives for ISO 9000 certification and to save them from misinterpretation and hasty conclusions. Because...

... deeper insights into the level and inter-relations of empirically validated CoQ dimensions. Very few studies on the CoQ in food manufacturing companies have been carried out in Greece and the present study makes the picture of the CoQ status in this sector more clear. A wide variety of reasons why...

... in Greece. The research provides a discussion on the BSC development process, the goals set on each pillar and the outcome that the organization achieved, in order to be used as a roadmap for other managers in the public sector. Design/methodology/approach The study used information extracted from...

...Prodromos Chatzoglou; Dimitrios Chatzoudes; Eftichia Vraimaki; Anastasios Diamantidis Purpose The purpose of the present study is to measure the level of public service quality in a unique body of service provision, namely the Citizen's Service Centers (CSCs) of Greece. CSC is a public service...

... performance Technical efficiency Sustainable development Environmental reporting Greek listed firms Greece The need for efficient resource usage, environmental friendly policies and behaviors, has transformed the established business ethics worldwide. Corporate performance can no longer...

... analyses, while their relationships are examined through multiple linear regression analyses. © Emerald Group Publishing Limited 2010 Total quality management Food industry Greece The rapid rate of change in global and niche markets has increased pressure on organizations to become...

... commercial bank in Greece this study disaggregates overall performance into profitability efficiency and effectiveness. Findings The results indicate that superior insights can be obtained by employing the proposed two‐stage DEA model compared to the outcomes from the analysis based on selected key...

.... Relatedness (Maslow's social needs). 3. Growth (Marlow's estimation and self‐realisation needs). © Emerald Group Publishing Limited 2010 Stress Job satisfaction Productivity rate Factor analysis Greece Two important problems that modern organizations are faced with are stress...

... management (van der Wiele et al., 1997). © Emerald Group Publishing Limited 2009 Quality Quality management Quality management techniques Greece Vouzas (2004) investigated the status of the quality improvement efforts in selected Greek industrial organizations. According...

... in any one of the three representative industrial sectors in Greece: food, textiles and chemicals were selected. Findings Preliminary results, obtained by cross‐section linear regressions, reveal that the higher the level of inventories preserved (departing from lean operations) by a firm, the lower...

... for enhancing business performance. Tacit knowledge Business performance Hotels Greece © Emerald Group Publishing Limited 2007 Indeed, hospitality industry awareness on managing knowledge is at infant steps, let alone utilizing it to improve productivity and overall performance (e.g...

.... In that sense, patriotism can be perceived as a cognitive and self‐organising network in a complex socio‐economic environment. Performance measures Sports Greece Going through the current bibliography on public sector performance and productivity, one could sort the relevant concepts...