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Journal Articles
International Journal of Productivity and Performance Management (2022) 71 (8): 3331–3347.
Published: 30 April 2021
... and suggestions to improve the performance and functioning of an organization are best sourced from its internal stakeholders, its employees. These employees are the ones who get the most first-hand information, either by way of feedback from other stakeholders or by being a part of the organization's value chain...
