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Keywords: Impacts
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Journal Articles
International Journal of Productivity and Performance Management (2013) 62 (5): 474–489.
Published: 22 July 2013
...Virpi Sillanpää Purpose – Earlier research highlights the need for the welfare service sector to measure the impacts of their services. However, it seems that the welfare services lack measures to show their long-term effects and impacts. This paper aims to present a framework to measure...
