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Keywords: Importance–performance analysis
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Journal Articles
International Journal of Productivity and Performance Management (2023) 72 (7): 2046–2068.
Published: 29 March 2022
... by managers’ and auditors' evaluation. Finally, the strategy and priority of sustainable tourism planning and development were determined based on importance–performance analysis (IPA). Findings The gaps caused by the expectations and perceptions of the firm about the dissatisfaction of managers regarding...
