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Keywords: Internal processes
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Journal Articles
International Journal of Productivity and Performance Management (2023) 72 (7): 1881–1902.
Published: 15 February 2022
.... BSC measure and evaluate performance by answering four basic questions: (1) how customers see us (customer perspective), (2) what we must excel at (internal processes perspective), (3) how to continue to improve and create value (innovation and learning perspective) and how we look to shareholders...

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