Keywords: Knowledge organizations
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Journal Articles
International Journal of Productivity and Performance Management (2013) 62 (4): 350–363.
Published: 19 April 2013
... as a bilateral learning process or a co‐production of capabilities (Grönroos and Ojasalo, 2004). © Emerald Group Publishing Limited 2013 Case studies Knowledge‐intensive organization Performance measurement Performance Knowledge organizations Service management This paper studies...

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