... Licensed re-use rights only Metrics Productivity measurement Work productivity Knowledge worker Optimal scaling As the Knowledge Intensive Services Sector increases its participation in the labor market, the need for strategies that improve the productivity of its most valuable resource...

...Jalil Heidary Dahooie; Mohammad Reza Ghezel Arsalan; Ali Zolghadr Shojai Purpose The purpose of this paper is to propose a new method for knowledge worker productivity measurement which is based on valid principles and appropriate viewpoints. Design/methodology/approach Based on an extensive...