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Keywords: Maturity grid
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Journal Articles
International Journal of Productivity and Performance Management (2018) 67 (1): 171–191.
Published: 08 January 2018
..., emphasis is placed in this paper on Crosby’s Quality Management Maturity Grid (QMMG), which was developed by Phillip Crosby (1979) and was one of the first maturity models for the evaluation and assessment of quality maturity. Given that our aim is to present the stage where the analyzed F&B...
