Keywords: Medical personnel
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Journal Articles
International Journal of Productivity and Performance Management (2006) 55 (2): 143–154.
Published: 01 February 2006
..., 2003). © Emerald Group Publishing Limited 2006 National Health Service Medical personnel Temporary workers Quality management Customer service management Wales The aim of the paper is to explore the issues around: identifying stakeholder values (Freeman, 1984 ; Friedman...

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