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Keywords: Methodologies
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Journal Articles
After 20 years, what has remained of TQM?
Available to PurchaseLis Lisboa Bernardino, Francisco Teixeira, Abel Ribeiro de Jesus, Ava Barbosa, Maurício Lordelo, Herman Augusto Lepikson
International Journal of Productivity and Performance Management (2016) 65 (3): 378–400.
Published: 07 March 2016
... of this paper is to determine which aspects of TQM have endured over 20 years. Design/methodology/approach – With descriptive and exploratory objectives, this study used case studies of four companies that have adopted TQM, using temporal and comparative approaches in Brazil. The analysis explores...
