... of the owners and/or managers of the participating SMEs. Findings The SMEs’ experience indicates that while there is a recognition of the importance of social media metrics in driving performance, the study shows that the conventional PMS practice amongst SMEs is still rather straightforward, focusing...

...Edson Luis Kuzma; Simone Sehnem; Ana Beatriz Lopes de Sousa Jabbour; Lucila M.S. Campos Purpose This article aims to analyze the specific indicators of the circular economy (CE) in terms of analytical aspects, scope and breadth of metrics and levels of innovation associated with CE. Design...

...Omar A. Tapasco-Alzate; Jaime Giraldo-García; Diógenes Ramírez-Ramírez Purpose The purpose of this paper is to perform a comparative analysis between the productivity metrics recommended in the literature and those that companies in the knowledge-intensive services sector use in practice...

...Sandra Rolim Ensslin; Larissa Marx Welter; Daiana Rafaela Pedersini Purpose This study analysed international publications related to the performance evaluation (PE) theme to compare the public and private sectors with a focus on the metrics and a reflection on the consideration of each sector's...

..., methods and frameworks to measure supply chain performance; the way that data are captured, presented and used; as well as the development of the measurement system. 3. Content (what is measured?) – including metrics, their levels, categories and dimensions. In the next sections the literature...